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Very easy and quick to retrieve WiFi box from pickup location. Employee was also very kind and quick with getting me my prereserved WiFi package. Once I was done I was able to return the package without any issue, as it provides instructions for that.
WiFi box itself was very easy to use and extremely reliable all across Japan, as it worked even in the most remote areasp. Instructions provided with it were also very clear and helpful.
The only issue we had was that the battery, including the back-up battery ran out of power very quickly; not even lasting the day (for both) on one of the units. The other units were good.
Product：Premium Wifi
Dear Kevin,
Thank you for your review and for highlighting your experience with our Premium Wifi. We are pleased to hear that overall you found it good, but we sincerely apologize for the battery issue you encountered with one of the units.
In the case you encounter any issue in terms of battery duration, do not hesitate to reach out to us so we can provide you with a replacement free of charge.
Best regards,
Japan Wireless Team
Reliable and a great companion to visit Japan!
Product：Premium Wifi
Thank you very much for your 5 stars review.
We hope to see you again in Japan !
Worked great! We had wifi everywhere we went, even hiking Mt. Fuji.
Product：Premium Wifi
Dear Laura,
Thank you very much for your 5 stars review. We are glad you had Wifi everywhere, including on Mt. Fuji !
Best regards,
Japan Wireless Team
Pocket wifi rental from Japan Wireless was excellent -- pickup was easy, we had great coverage in both Tokyo & Nagoya and the spaces in-between, and the device itself is lightweight, compact, and held its charge all day. Drop off in the post box was easy (we did it at Haneda before going through security). Will definitely be using the next time we visit Japan!
Product：Premium Wifi
Dear Penny,
Thank you so much for your wonderful feedback! We are absolutely delighted to hear that your experience with our Premium Wifi service was excellent. It's great to know that you found our pickup service easy and enjoyed great coverage throughout your travels in Japan.
We look forward to serving you again on your next visit to Japan!
Warm regards,
Japan Wireless
Worked perfectly throughout our trip to Japan
Product：Premium WifiDelivered to the hotel and was there when we arrived. Easy set up and never failed us once. Excellent coverage and value for money. So easy to return, just pop in the envelope provided and post at airport.
Product：Premium WifiGreat experience!
I absolutely recommend
It was easy to receive, set up, use and returned.
I will for sure use it again
Thank you.
It's a great wifi, I had kids who expected it to be able to support multiple online games which it dod struggle to do but that is not what I personally expected it to do. Checked emails, social media, youtube and podcasts absolutely fine.
Product：Premium Wifi