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The pickup from the arrival counter was seamless and easy. Installation too and use was also very easy. There was very good coverage all over the country. Additional battery pack was very helpful. We dropped the parcel as required in the post box at the airport. Would be nice if we receive a mail confirming the receipt of the parcel by Japan Wireless.
Easy to pick up in the airport.
Easy to connect.
Small and handy and easy to use.
Easy to return
My flight to Japan was canceled by United Airlines. I was afraid that I might miss my opportunity to pick up my wifi. I contacted customer service and the office held my reservation until I arrived! That ease, consideration, and convenience make it worth every penny! The device worked great my whole trip! Thank you!
Claiming and returning of pocket wifi package is very convenient.
We’re able to usethepocket wifi in allareaswe visitedin Tokyo
Pocket wifi battery can last up to more than 10 hours so we hardly use the battery pack
Didn't expect to recieved 2 portable wifi to share with my family members and they offer powerbank too 👍👍. . Easy pickup and return instruction with no hassle
We used Japan Wireless portable WiFi from hiking on the Kumano Kodo in Wayakama to Kanazawa to Okinawa and Ikigashi. We had continuous coverage on all these disparate locations. We even had coverage on boats in Okinawa Prefecture. All in all, this was the best service we could have gotten, all for a much cheaper price than using our international plan. Highly recommend!
Signal was strong and complementary charger ensured I had wifi all day
Customer service is superb. Wifi works in all the placed we've been to in Japan. Thank you!
My only small suggestion would be to make it clearer with signage about where exactly to pick up a reserved Japan Wireless product at Haneda airport. For me, it was not as clear as I would have liked and I needed to ask several people before finding the pick-up desk. Otherwise, everything worked very well and having connectivity at all times really enhanced my experiences while in Japan.
It was so convenient to have the Japan Wireless waiting for us at our hotel. The instructions for use were clear and helpful as well as the instructions for returning the device. I highly recommend this service, it made our trip so much smoother!! Thank you!!
