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Great service, excellent coverage and high speed.

Very handy and useful. It kept us connected during our stay in Tokyo.

Japan Wireless's customer service is outstanding. I had an urgent issue where I needed to communicate with them right away. I didn't contact them through phone but I emailed them instead. I wasn't sure how long it would take them to reply to my email but in less than 24 hours they provided me with detailed directions including pictures on how to resolve my problem. They are courteous and effective communicators. I would definitely use Japan Wireless again the next time I visit Japan!

I used this device on a two week trip to Japan. Pickup was easy. Firing it up and getting it fully awake to full promised transmission speeds did take about 10 minutes for us, so don’t worry if that happens. Give it a few minutes and you’ll be happy you did. My son had only one complaint and that was when we were deep in a concrete building (on a tour). It worked everywhere. Subway station platforms, many different areas of Tokyo, Mt Fuji “area”, Osaka, and Kyoto. I am very happy we did this rental and I’d do it again in a heartbeat. When we were together it was great. We shared it among 5 iPhones and a laptop at one time. That was fine, but not an everyday need for what we were doing. Next time I would get two devices because we did separate for part of the trip and the people without the hotspot were not able to use their devices on their own 3G data plan…. My son was able to stream YouTube, Instagram stories, snapchats, with no issues… when I connected to it, I was able to do similar tasks simultaneously.

excellent connection

Very convenient receiving and returning of device. Connection was reliable and back up battery worked perfectly. Will definitely use this service again! Thank you!

fast and very reliable

I visited several locations during my stay in Japan, the Premium mobile Wi-Fi worked in all locations. It came in handy as a charger on several occasions. I would definitely recommend it.

The hotspot worked well for our family of 4. We used about 1GB/day. Range is probably 20ft which was fine as we were mainly sightseeing and used our phones to get around and take pictures. The battery lasts till evening and we plugged it in to the spare battery. Also used the translater quite a lot, much more convenient than using the phone for everything.

Great experience with Japan Wireless. Our package was waiting for us when checked into the hotel. Met our needs of providing secure Wifi during our trip around Japan.