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Customer's Reviews
Had no problem at all
Thank you so much for the great review! We are delighted to hear that you found our service so convenient and that everything went smoothly without a single problem during your trip. Providing a reliable and effortless internet connection is always our top priority. We truly appreciate your support and look forward to keeping you connected again on your next visit to Japan!
Requested delivery to hotel. All went smooth. Had coverage throughout our trip.
Thank you so much for the wonderful review! We are delighted to hear that your hotel delivery went smoothly and that you enjoyed reliable coverage throughout your entire trip. Making your arrival easy and keeping you connected without any hassle is always our top goal. We truly appreciate your support and look forward to serving you again on your next visit to Japan!
Amazing to have WiFi in your pocket anywhere we went in Japan. Very easy to use and. Pick up was easy and drop off was even easier. We will defiantly be using again on our next trip to Japan
Thank you so much for the fantastic review! We are delighted to hear that our pocket Wi-Fi made your family trip to Japan so smooth and convenient. It is wonderful to know that you enjoyed seamless coverage everywhere you went, and that both the pickup and drop-off processes were so easy for you. Providing a stress-free connection for families is always our top priority. We truly appreciate your support and look forward to welcoming you back on your next trip to Japan!😊
Excellent wifi coverage, batteries sufficient but we needed a Power bank to cover the entire day
Thank you for sharing your feedback with us! We are glad to hear that you enjoyed excellent Wi-Fi coverage during your trip. We also appreciate your honest note regarding the battery life—heavy usage throughout a full day of sightseeing can definitely drain the device faster, which is why we always aim to support our guests with reliable power solutions.
Thank you again for choosing Japan Wireless, and we hope to keep you seamlessly connected on your next adventure in Japan!😊
Wow is all I can say. This is my 3rd time using their service and all I have had was great service. Any questions they were quick to answer and fix any issues. Highly recommended.
Wow, thank you so much for the incredible review! Hearing that this was your 3rd time using Japan Wireless means the world to our team. We are thrilled to know that our service has remained consistently fast and reliable for you, and that our support team was able to assist you quickly whenever you had questions. Your continued trust and high recommendation are the greatest rewards we could ask for. 😊
Great service all over and speed of WiFi as promised. Gear was a little dated and had some difficulties with the charger, otherwise very satisfied.
Thank you so much for taking the time to share your review! We are delighted to hear that you were pleased with our overall service and that the Wi-Fi speed met your expectations throughout your trip.
At the same time, we sincerely apologize for the condition of the equipment and the inconvenience you experienced with the charger. We take device quality very seriously and will use your feedback to inspect and upgrade our hardware to ensure everything is in top condition.
Thank you again for choosing Japan Wireless, and we hope to welcome you back with an even fresher and seamless experience on your next visit to Japan!
Perfect option for a 4 member family
Thank you so much for the fantastic review! We are delighted to hear that our pocket Wi-Fi was the perfect option for your family of four. Keeping everyone connected smoothly while traveling together is always our goal. We truly appreciate your support and look forward to keeping your family connected on your next trip to Japan!
It was a great device overall. However, there were many places that it did not have reception and the speed would drop. towards the end the speed was reduced significantly even when there was reception. So I am not sure why.
Thank you for taking the time to share your feedback with us! We are glad to hear that you found the device great overall, but we sincerely apologize for the reception drops and speed issues you experienced during your trip.
Network performance can sometimes be temporarily affected by local coverage, high network congestion in crowded areas, or physical obstacles like underground spaces, thick building walls, and tunnels.
We truly value your input as it helps us continuously improve. If you ever run into any speed or connection issues on a future trip, please don't hesitate to reach out to our support team right away—we are always happy to help troubleshoot and assist you on the spot!
Excellent from arrival to departure
Thank you so much for the wonderful review! We are delighted to hear that you enjoyed a seamless experience from the moment you arrived until your departure. Providing smooth, worry-free connectivity throughout your entire journey is always our goal. We truly appreciate your support and look forward to keeping you connected on your next trip to Japan!
Pick up and drop off at the airport was seamless. Wifi was reliable and worked great all over the country.
Thank you so much for the wonderful review! We are delighted to hear that our airport pickup and drop-off process was so seamless for you, and that you enjoyed reliable Wi-Fi coverage across Japan. Making your travels smooth and keeping you connected wherever you go is always our top priority. We truly appreciate your support and look forward to welcoming you back on your next trip!😊
