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Customer's Reviews
I found it really helpful, it provided all the instructions needed and it was easy to use. Furthermore the staff was nice and friendly.
Great product!
Thank you so much for taking the time to share such a wonderful review! We are delighted to hear that you found our instructions clear, the device easy to use, and that our team made a positive impression on you with friendly service. Providing clear guidance, reliable devices, and warm, helpful customer care is always our top priority.
We truly appreciate your support and kind words, and we look forward to welcoming you back on your next visit to Japan!
Muy buena conection en Tokyo, Osaka kyoto
¡Muchas gracias por tomarte el tiempo de dejarnos tu reseña! Nos alegra de sobremanera saber que disfrutaste de una excelente conexión durante tu viaje por Tokio, Osaka y Kioto. Ofrecer una cobertura rápida, estable y confiable en los principales destinos de Japón es siempre nuestra máxima prioridad. ¡Agradecemos sinceramente tu apoyo y esperamos poder mantenerte conectado en tu próxima visita!
So at the last minute, I found out that my phone could not do an eSIM, so I had to find an alternative in this turned out to be a good alternative. If there was a time where maybe the reception wasn’t great. It allowed me to like switch and find like another network. The battery was pretty good and even with the backup battery it lasted like the whole day that I was out and it worked in different regions in areas, pretty ecstatic with the quality of service and picking it up was easy and returning it was simple as well.
Thank you so much for taking the time to share your review! We are delighted that our pocket Wi-Fi saved the day when you discovered your phone didn't support eSIMs, and that it turned out to be such a fantastic alternative for your two-week trip.
It is great to hear that you made good use of the network-switching feature during weaker reception spots, and that the long battery life—alongside the backup power bank—kept you smoothly connected through full days of exploring across different regions. Providing seamless pickup, effortless return, and reliable, high-quality service is always our top priority. We truly appreciate your support and look forward to keeping you connected on your next visit to Japan!
So glad I went with Japan-Wireless this trip! It worked so better, actually flawlessly, than the company I used in the past.
Thank you so much for taking the time to leave such a fantastic review! We are absolutely thrilled to hear that your experience with Japan-Wireless exceeded your expectations and performed flawlessly compared to your previous experiences. Delivering top-tier performance, rock-solid connectivity, and superior service is always our highest priority.
Your recommendation means the world to our team. We truly appreciate your trust and support, and we look forward to providing you with the exact same flawless service on your next trip to Japan!
For our holidays we opted for a combination of portable wifi with an esim through another provider (where we now could cope with less than 10GB each).
This service is afforable and reliable enough, especially in groups of 3 and larger where you also want to spend some relaxing time during the holidays watching a streaming service for example, where data usage tends to be higher.
As a security IT specialist I prefer to have better understanding of the wifi solution I connect with. And even though it is not 100% transparent, it is multiple factors better than connecting to public wifi access points.
The ease of delivery is also great. It was delivered at my hotel even before we arrived and returning it is just as simple with the included return envelope and explanation on how and where to post at the airport.
Thank you so much for taking the time to share such a detailed and insightful review! We are delighted to hear that combining our portable Wi-Fi with your eSIM worked out perfectly for your group's connectivity and heavy data needs, like streaming.
Coming from a Security IT Specialist, your endorsement of our pocket Wi-Fi as a significantly safer alternative to risky public Wi-Fi access points means a great deal to us. We are also thrilled that our early hotel delivery and straightforward airport postal return made your logistics completely hassle-free. Providing secure, high-speed, and convenient connection solutions is always our highest priority.
We truly appreciate your professional feedback and look forward to keeping you and your group safely connected on your next visit to Japan!
We use this wifi pocket in japan for two weeks family vacation it's very good and good connection. Will get service again in our next trip to japan. Thank you japan wireless.
Thank you so much for taking the time to share your kind review! We are delighted to hear that our pocket Wi-Fi provided your family with strong, reliable connectivity throughout your 2-week vacation in Japan. Knowing that we could help make your family trip smooth and enjoyable means the world to us. Providing fast, convenient, and hassle-free service for families is always our top priority.
We truly appreciate your support, and we cannot wait to welcome you and your family back on your next trip to Japan!
No problem at all. Had it from Tokyo to Hiroshima in camper and train and been working great all time
Thank you so much for taking the time to leave such a fantastic review! We are thrilled to hear that our pocket Wi-Fi served you flawlessly during your 3-week adventure across Japan, keeping you connected everywhere from Tokyo to Hiroshima, whether you were on a train or on the road in a camper van. Providing reliable, high-speed coverage for all types of travel—even on the move—is always our top priority. We truly appreciate your support and look forward to keeping you connected on your next road trip in Japan!
Tokyo Kyoto osaka excelent service. In hakone low signal.. But resseting the seevice helped a lot…
Thank you so much for taking the time to share your review! We are delighted to hear that you enjoyed excellent service across Tokyo, Kyoto, and Osaka. We appreciate your honest note about Hakone—mountainous areas can occasionally affect signal strength, but we are glad that a quick reset of the device helped restore a good connection for you!
Providing reliable connectivity and helpful solutions across all regions of Japan is always our top priority. Thank you again for your support, and we look forward to keeping you connected on your next trip!
It was so convenient to pick up and return the pocket wifi units from the airport. The coverage was amazing and allowed my family to remain connected during our entire 2 week trip!
Thank you so much for taking the time to share your review! We are delighted to hear that our airport pickup and drop-off service made your journey completely hassle-free, and that our coverage kept your family seamlessly connected throughout your entire 2-week trip.
Providing wide, reliable coverage alongside maximum convenience for family travel is always our top priority. We truly appreciate your support and cannot wait to welcome you and your family back on your next adventure in Japan!
Phone hotspot might be better for some, but this router allows multiple devices to run smoothly.
Thank you so much for taking the time to share your review! You make a fantastic point—while phone hotspots work for light usage, our pocket Wi-Fi routers are specially designed to handle multiple devices simultaneously without draining your phone battery or sacrificing speed.
We are delighted that the router provided smooth, uninterrupted connectivity for all your devices throughout your trip. Delivering strong, multi-device internet access with maximum reliability is always our top priority. We truly appreciate your support and look forward to keeping all your devices connected on your next visit to Japan!
