Reviews

Perfect service!

I ordered a Pocket Wi Fi from Japan Wireless before I arrived in Japan for a two week holiday. This is my first time using Japan Wireless. From beginning to end, I am happy with the service and product. Before ordering, I used the online chat to speak to a Japan Wireless consultant who spoke English well and was helpful. I compared the plan to other companies and found that Japan Wireless could send the pocket wifi to my hotel in Japan with less notice than other companies which needed at least 5 days notice. They also included a powerbank whereas another company would not include powerbank if sending to the hotel. When I arrived at the hotel, my pocket wifi package was waiting at reception for me. Everything was in the envelope including a prepaid envelope to return the devices. It was very easy to set up. After using for a couple of days, I found a problem with the chargine - the pocket wifi would only charge to 20%. I contacted Japan Wi-Fi and they asked us to pick up a replacement at a post office near my hotel. Actually, I would prefer them to send it to my hotel but they thought they were doing the right thing by asking us to pick up at the post office so that was OK, I didn't mind. All went well with the second pocket Wi-Fi. We did not have any problem at all. We carried it on all our trips - Osaka, Kyoto, Kobe, Tokyo and Hiroshima. It worked perfectly. Customer service was exemplary when we contacted them. I have recommended Japan Wireless to my friends and will use them myself again.

Traveling from another country we had delivered to a friend. It arrived on time, packaged nicely, and instructions were clear and accurate. Unit itself worked well. We left at hotel to return, using the prepaid mailing envelope. Return acknowledgement was prompt. Company was great to deal with and provided great service

We traveled around in Japan and the "premium Wifi" was a great travel companion. Great coverage and trouble free internet access.

Great service and product!

Internet coverage and speed is excellent

Indispensable pour être autonome au Japon. Permet de gagner du temps. Service commercial parfait.

Second time ordering pocket WiFi on japan wireless! Great customer service and easy to order!! Their pocket WiFi Is new and speed is stable!!

I used it for almost a month. Worked very well. I am a heavy user, and the unlimited data was great for me. The only thing I did not like: I did not succeed to opetate the hotspot. I sent a message on messenger, but did not get a response. If hotspot is not crucial for you - get the Japan-wireless sim.

We are so glad we spent the time to review and find this product. My husband and I both agreed it was very advantageous to have this wifi with us! Every service they provided was very, very good. My husband was not convinced before our trip. At the end of our trip, he was more then grateful for it!!!