Once we turned on our pocket wifi, it was easy to connect. The password is right on the device. We used a lot of it for streaming shows, so it's good if you're travelling with kids and need to keep them occupied if they get bored or something. It never slowed down and speeds were never throttled like some other companies. It did kick us off the network once or twice out of the two weeks we stayed in Japan, but we literally just restarted the device and reconnected. Very reliable device, I highly recommend this device and will probably use it on my next stay in Japan.

The services was excellent. It was waiting for us at our hotel upon our arrival and we dropped it in a mail box ( prepaid postage envelope provided ) when we left. Very reliable, functioned excellent in the most remote/hidden locations (countryside, trains, metro, tunnels, etc.). If full charged it will function all day, never had to use the charger (provided). Well done Japan Wireless.

This service was so easy to use from pickup to drop off. Instructions were clear and also available in English. We had it shipped to our hotel and dropped it off at the airport. This was great for having WiFi access while traveling throughout the country for 2 weeks. Even better, it came with a spare battery to charge. Highly recommend.

I rent a portable WiFi from Japan Wireless every time I visit japan (2-3 times a year). The WiFi delivery is always on time, the high speed connection is excellent almost everywhere in the country, and their service is second to none. I highly recommend their service.

Wifi everywhere! Works flawless for a very fare price!

Loved the product mostly. Convenient from delivery to shipping back. The only problem i encountered was that we had 6 devices connected and for some reason it bumps other devices off from connecting to the WiFi device which is a bit of an inconvenience. I thought 10 devices can connect to the WiFi device but I am thinking just not at the same time.

good....good

Used it for a two-week visit to Japan, and it worked perfectly

Excellent service. Delivery of the WiFi router to Narita Airport worked well. Also the provided envelope for an easy return.
very stable router with fast speed.

I always use Japan Wireless when I travel to Japan. They provide the best products and service. I love how they deliver the products to your hotel and provide a prepaid self-addressed envelope for easy return. I will continue to use them on every trip,