Trusted by Travelers from all over the world
Toujours très satisfait. Trois fois que j'utilise ce service en allant à Tokyo, trois fois que je suis entièrement satisfait!
Merci beaucoup pour votre fidélité et pour avoir choisi notre service pour la troisième fois lors de vos voyages à Tokyo ! Nous sommes ravis de savoir que vous êtes entièrement satisfait à chaque fois. Offrir une connexion toujours fiable à nos voyageurs est notre priorité absolue, et savoir que nous avons votre confiance touche beaucoup notre équipe. Un grand merci pour votre soutien, et nous serons ravis de vous accompagner à nouveau lors de votre quatrième visite !
The most convenient and affordable wifi option in Japan (on the go!)
Thank you so much for the high praise! We are thrilled to be crowned the most convenient and affordable Wi-Fi option in Japan. Providing reliable, budget-friendly, and hassle-free on-the-go connectivity is exactly what we aim for, so knowing that we hit the mark for you is wonderful. We truly appreciate your support and look forward to keeping you seamlessly connected on your next adventure here!😊
Excellent service couldn't fault it for the 19 days we were there. We will use again
Thank you so much for taking the time to leave such a high rating and wonderful review! We are delighted to hear that our pocket Wi-Fi delivered faultless service throughout your entire 19-day trip to Japan.
Providing continuous, reliable, and high-speed internet so you can enjoy a long journey without any worries is always our highest priority.
We truly appreciate your support and confidence in us, and we look forward to serving you again on your next visit to Japan!
Easy to order. The unit was ready for me to pickup when I arrived. Returning was very easy a the airport using the provided mailing envelope.
Thank you so much for taking the time to share your review! We are delighted to hear that you had a seamless experience with us, from quick and easy ordering to smooth pickup upon your arrival.
We are also glad that our prepaid mailing envelope made returning the device at the airport completely hassle-free. Providing effortless logistics so you can enjoy a stress-free travel experience in Japan is always our top priority.
We truly appreciate your support and look forward to keeping you connected on your next trip!
Always my go-to when traveling to Japan! The internet is fast, coverage is reliable everywhere, and their customer service is top-notch. I never travel to Japan without it.
Thank you so much for taking the time to leave such an extraordinary review! We are deeply honored to be your ultimate go-to companion for every single trip to Japan.
Hearing that you count on us for fast speeds, reliable nationwide coverage, and top-notch customer service truly means the world to our team. Delivering a seamless, high-quality experience that earns your trust time after time is always our absolute top priority.
We are so grateful for your incredible loyalty and support, and we can’t wait to keep you connected on your next adventure in Japan!
During my stay I used Japan Wireless and was very pleased. This was my second time I used this company during my trips to Japan. My experience was very favorable. The coverage and ease of use was outstanding. However on my last trip the return envelope was missing when I picked up my rental at Narita. When it was time to return the device it was next to impossible to get any help trying to return the wireless device without the return envelope. If you are going to use Japan Wireless make sure you have a return envelope included in the package when you pick up your device. In comparison to other companies I’ve rented wireless devices Japan Wireless is by far the best device with great plans for data usage and connectivity is outstanding.
Thank you so much for taking the time to share your detailed review! We are deeply honored that you chose Japan Wireless for your second trip to Japan and that you continue to consider our device performance, connectivity, and data plans to be the best in the market.
At the same time, we sincerely apologize for the frustration caused by the missing return envelope in your package at Narita Airport, as well as the difficulty you faced when seeking assistance to return the device. We deeply regret that our support fell short during a crucial moment of your trip.
Please rest assured that we are taking your feedback seriously. We are auditing our packing protocols at airport pickup locations to ensure all return envelopes are included, while also streamlining our support channels so customers in urgent situations can receive quick, clear guidance.
We truly appreciate your loyalty, your candid advice for fellow travelers, and your constructive input to help us improve. We look forward to welcoming you back for your next trip to Japan and providing you with a seamless experience from start to finish!
Great service. I picked up my hotspot at Haneda Airport, I used it all day in Tokyo and never lost internet and still had plenty of power after use all day. Drop off was easy, just put it back in the provided envelope and drop off at a post office box.
Thank you so much for taking the time to share your wonderful review! We are delighted to hear that you had a great experience with our service from start to finish.
Knowing that you enjoyed uninterrupted connectivity across Tokyo, long-lasting battery life throughout your full days of exploring, and a smooth airport pickup and mailbox return means the world to us. Delivering seamless, high-speed internet and hassle-free logistics is always our top priority.
We truly appreciate your support and look forward to keeping you connected on your next trip to Japan!
Good connection. Device didn’t hold a charge well though. Backup battery didn’t last long either.
Vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Bewertung zu schreiben! Wir freuen uns, dass Sie während Ihrer Reise eine gute und zuverlässige Verbindung hatten.
Gleichzeitig entschuldigen wir uns aufrichtig für die enttäuschende Akkulaufzeit, die Sie sowohl mit dem Hauptgerät als auch mit der Powerbank als Backup erlebt haben. Zuverlässige Hardware und stabile Verbindungen haben für uns stets höchste Priorität. Wir schätzen Ihr Feedback sehr und überprüfen derzeit unsere Akku-Wartungsroutinen, um zukünftigen Nutzern eine höhere Leistung zu gewährleisten.
Wir schätzen Ihre Unterstützung sehr und hoffen, Ihnen bei Ihrem nächsten Besuch in Japan ein verbessertes und völlig reibungsloses Erlebnis bieten zu können!
Excellent customer service and always prompt responses to my inquiries! My one & only Wifi service I reserve whenever I'm travelling in Japan.
Thank you so much for taking the time to share your review! We are deeply honored to be your one and only choice for connectivity whenever you visit Japan.
Hearing that our customer service team consistently provides prompt, reliable, and helpful support to assist you gives us immense pride. Delivering incredible service and seamless connectivity that earns your trust time after time is always our top priority.
We truly appreciate your incredible loyalty and support, and we can’t wait to keep you connected on your next journey to Japan!
Fantastic service. Easy Pick and a return. Battery live was much improved as well compared to the unit I had last year. Lasted pretty much all day so barely needed to use the battery pack that came with it. Very much recommend and will be using again.
