How to Pick Up at a Private Residence
This is a guide for Japan Wireless customers who want their pocket wifi to be sent to a private residence, either their own home or the home of a friend/family member.
Here we are going to explain the steps you should follow to make sure you get your device on time and without any issues.Kindly understand that the conditions we are going to explain below are to make sure that you receive your package safely.
If you are not sure about the exact address, or any of the points please do not hesitate to contact our customer service team. We will be happy to help you place your order: customer@japan-wireless.com
Delivery at your home or friend’s house
If you plan to have your WiFi device delivered at your home or to your friend’s house, make sure to provide accurate information to ensure successful delivery.
Please first read and understand the following conditions:
Full and exact address with apartment/building name and room number is needed. All this information it is essential to be as specific as possible to avoid any confusion or miss-delivery. Please specify if it is a stand-alone house when there is no room number and any other necessary details.
The receiver’s name must be the resident of the address, and this name needs to be on the nameplate/letterbox. Make sure to provide your friend’s name as it appears on their house sign, in kanji characters if possible. This will ensure that the delivery person can accurately identify your friend’s house.
The letterbox is safe and large enough to receive/hold an A4 (letter size envelope x 3-4cm thickness). Our delivery is by direct posing into the letterbox, without asking for a signature. This makes it easier since you don’t need to be home to receive it from the driver. However, to avoid problems, please make sure that our envelope fits in your mailbox.
Cases in which we do not accept shipments
At Japan Wireless we will try to make it easy for you to pick up your pocket wifi wherever it is convenient for you. However, we are sorry to informa that for safety reasons not all accommodations are suitable for package deliveries. Airbnb, shared houses, dorms with no staff, hotels with self-check-in terminals and guest houses with limited reception time may not be able to hold your package or accept deliveries on your behalf.
In the worst case, the package could be picked up by someone else and never delivered to you.
In case you are planning to stay in one of these accommodation options, please contact Japan Wireless Customer Service and they will help you with the best option for alternative pick-up location arrangements.
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Why Should I Choose our Pocket Wifi?
We have been providing Pocket Wifi to visitors in Japan for over 10 years, and we have a 97% satisfaction from our customers!
Our pocket wifi offers unlimited date usage with a fast speed 4G internet, covering a wide area in Japan. All of these with the price guarantee. In addition, we have a friendly English-speaker customer support.
You can get an extra mobile battery for free with a Pocket WiFi unit. And we will never charge for cancellation fee if you want to cancel for any reasons.