This is the 2nd time we have used Japan Wireless on a trip to Japan. Love that the router is dropped off at the hotel for when we arrive and the ease of returning via their pre-paid envelope which is dropped at the airport before we fly home. Such a great service if you have 2 or more people needing to connect to the Internet.

Family of 4. We found this very easy to use. From ordering to drop off it was hassle free process.

Excellent Wi-Fi small and convenient. I had zero issues or interruptions in service with this product

I recently rented a pocket WiFi and was so pleased with how easy it was to pick up, set up and use throughout my trip. WiFi worked great and it was so easy to drop in the mailbox at the end of my trip. I highly recommend Japan Wireless!

Initially had a struggle with getting signal when we first received the device. But after the first night it worked wonderfully for what we needed. It did seem to slow down a little bit when we were in really congested areas like visiting Tokyo Disneyland but even then it still worked great.

Very convenient, efficient and good signals

A great experience ordering and using this product through Japan wireless. When I ordered I selected the wrong airplort terminal and emailed to change, this was sorted very quickly and we picked up the WiFi with no problems. Set up was super easy even is my sleep deprived state and the device battery lasted all day so no need to use the provided battery pack.

I connected 2 devices, all day for 15 days. Always worked, battery lasted all day. No problems at all.

Durante todo el viaje ha funcionado perfectamente. Te proveen de cargador portátil para que puedas cargarlo durante el día, adaptador y cable, con bolsa que lo protege de agua o golpes. Entrega en el aeropuerto y devolución en buzón de correos muy cómodas y fáciles. Instrucciones en inglés y funcionamiento sin complicaciones.

With 8-12 hours of battery life + secondary battery replacement + included powerbank were magnificent. No need to worry that you'll lose connection as it almost always have service wherever you are. The pick-up and drop-off instructions were easy to follow too. Also the rent per day was very affordable.