Recensies

GreAt!

Used it in Tokyo Kyoto & Osaka

Whenever I needed internet, I knew I could trust in this product to keep me connected

Quick, Easy and Efficient

I cannot say enough great things about this product. Throughout my whole trip in Tokyo I had high speed internet for my phone. Never once did I have any issues. In fact, I had faster speeds with this portable router than I do in the United States with my Verizon unlimited plan. Batter life is also great. I could go about 12 hours without needing to recharge the router. Even then, Japan Wireless included a portable charger to use as well.

The convenience level was also a really nice feature. I was able to have the Wi-Fi router delivered directly to my hotel in Tokyo. Japan Wireless also included a return folder for me to put in the mail before heading home. All instructions were clearly marked and I was able to have everything set up in about 2 minutes.

Picking up and dropping off at the airport could not have been easier.

Everything was provided including a rechargeable battery and all cables

The wifi service was great at all times. Used it in hotels, while on trains and subway and while walking. It was always available and great reception

Outstanding experience overall

If you are thinking you might not need pocket wifi, you absolutely need it! 100% satisfied. Worked great with more than one device. The backup battery came in handy more than once. Detailed email on how to pickup device was helpful. Some information on where to find a mailbox in the airport to drop off the device would be helpful. Hint: in Haneda International terminal, the mailbox is close to the information desk.

Everything went smooth. My Japan SIM card was waiting for me at the hotel when I checked in. Took a few minutes to install the SIM card and follow setup instructions (that were very simple)….and I was connected!
I had internet without any slow downs or any issues of any kind for my 3.5 week trip to Japan. Super easy way to stay connected. Will use again next trip in Japan.

Everything was great

Japan Wireless is a really good provider for mobile Wi-Fi.
Before I placed my order I already had some questions and they answered them fast and friendly.
I started my three weeks trip in Fukuoka, Kyūshū and ordered the pocket Wi-Fi to Beppu another place in Kyūshū.
When we arrived at our accommodation in Beppu at around 13 or 14 o’clock the pocket Wi-Fi wasn’t there yet.
So I wrote to the Japan Wireless customer service and they informed me immediately (like maybe two minutes later) that the post service in Beppu had some problems but that the pocket Wi-Fi schould arrive within the next twenty minutes and gave me the tracking number.
But I didn’t need it because the pocket Wi-Fi arrived in that exact moment.
So I dare say the customer service of Japan Wireless is really excellent.

Normally the pocket-Wi-Fi schould arrive at your accommodation or chosen post office one day in advance.
But as we already knew before because Japan Wireless informs about it in their terms of contract this doesn’t count for Kyūshū. There the pocket Wi-Fi might just arrive on the same day as you do. As it was for us.
So when you order your pocket Wi-Fi to a place in Kyūshū you have to take that in account. Then you’ll be happy.

My sister (with whom I was travelling) and I already had different pocket Wi-Fis which where provided by our accommodations during past trips through Japan, so when we first started the pocket Wi-Fi from Japan Wireless we had the impression that it was really slow compared to the pocket WiFis we used before.
But after some time in use it worked well.
So don’t get afraid when your pocket Wi-Fi isn’t as fast as you thought it would be in the beginning.
Our pocket Wi-Fi was fast enough to stream films from Netflix.
We also could work via a stable VPN-connection and that even on the Shinkansen. My sister really appreciated that.
The pocket WiFi was easy to return at Haneda Airport.
All in all the service from Japan Wireless was really could. We definitely will use pocket Wi-Fi on upcoming trips to Japan, too.

German, maybe a little bit shorter:

Japan Wireless ist ein guter Anbieter für Pocket WiFi.
Vor meiner Bestellung hatte ich bereits einige Fragen, die mir Japsn Wireless schnell und in freundlichem Ton beantwortet hat.
Meine Japanreise begann in Kyūshū.
Das pocket wifi ließ ich nach Beppu, in unsere Unterkunft dort schicken.
Als wir ankamen war das Pocket wifi noch nicht da, was uns etwas enttäuschte, da wir viel darüber gelesen hatten, dass das Pocket wifi schon oft vorher in den Unterkünften war.
Wir hatten allerdings auch schon damit gerechnet, dass wir möglicherweise etwas auf unser Pocket wifi würden warten müssen, da Japan Wireless in seines Vertragsbedingungen darüber informiert, dass der Versand nach Kyūshū länger dauern kann.
Wir haben Japan Wireless gleichwohl sofort geschrieben und sie haben uns umgehend geantwortet und darüber informiert, dass das Pocket wifi innerhalb der nächsten 20 Minuten ankommen sollte und eine Nummer zur Sendungsverfolgung geschickt.
Kaum hatte ich die Antwort gelesen kam auch schon der Postbote mit dem Pocket wifi.
Das Pocket wifi kam uns in den ersten Minuten vielleicht einer Stunde im Vergleich mit anderen Pocket WiFis, die wir bereits genutzt haben, sehr langsam vor. Aber die Verbindung wurde schneller. Wir haben das Pocket wifi im Verlauf unserer Reise immer mal wieder komplett ausgeschaltet und hatten nach dem Wiederanschalten imner nach kurzer Zeit eine gute und schnelle Internetverbindung.
Wir könnten über die Verbindung problemlos Netflixsendungen verfolgen und im Zug stabil über eine VPN-Verbindung arbeiten.
Der Kundenservice und das Pocket-Wifi waren insgesamt sehr gut.