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Customer's Reviews
Hello,
JPW is the best! We have no issues connecting 4G LTE. Online at all times. I’d recommend JPW. I’ll definitely use their pocket wifi when I’m back. Ease of use, pickup, and return. The only thing is a little bit pricey for what it is. Thank you.
Sincerely,
Rosulo Donida
Dear Rosulo,
Thank you so much for taking the time to share your kind review with our team! We are thrilled to hear that you had such a seamless experience with our 4G LTE connection and that our pickup, return, and overall ease of use met your expectations.
We also truly appreciate your honest feedback regarding our pricing. We continuously strive to balance competitive rates with premium, reliable network quality, unlimited data performance, and high-standard customer support. Your input is extremely valuable to us as we review our pricing and special promotional offers for returning customers.
Thank you once again for your recommendation and support. We can’t wait to welcome you back on your next visit to Japan!
Warm regards,
The Japan Wireless Team
Worked great everywhere we went. Will definitely do again when visiting
Thank you so much for the fantastic review! We are thrilled to hear that our Wi-Fi worked perfectly everywhere you went during your trip. Providing a reliable network that keeps you seamlessly connected across Japan is our top priority, so knowing we hit the mark for you is wonderful. We truly appreciate your support and can't wait to be your trusted internet partner again on your next visit!
I used the system during a month in Japan (2026). Wifi was available everywhere
Overall - great company. Got to my hotel and the device was there. Battery lasted longer than expected. However, make sure you have an extra charger so you can charge it. It was simple to return. Return envelop was included and it was easy. FYI hotels have postal drop offs.
Japan Wireless delivered the device to the hotel. It was easy to set up and functioned well to support three devices. The battery charged lasted about 10 hours and they included a battery pack to recharge. The pre-addressed and pre-paid envelope made for an easy return, especially with the hotel staff assisting in the mailing.
The device was very easy to use. You simply switch it on, connect, and that’s it.
It worked perfectly everywhere we went in Japan, with a reliable connection at all times. The only thing to remember is to keep the battery charged.
I would definitely recommend Japan Wireless.
Process to order is very easy. Product worked well everywhere we went in Japan (Osaka, Kyoto, Nagoya, and Tokyo). Would definitely use this company again!
Very convenient to rent and return. Needed to extend and the company is very accommodating. AC outlet was a little worn and took a while to figure out device was not charging, but otherwise a great investment on my 2 trips.
It was absolutely essential to have portable WiFi during our trip to Japan. I had to reboot it 4 times in the 2 weeks I had it. And I was surprised how little time the device would hold charge. I had it connected to the portable charger all the time.
Overall I’m very happy having your device in Japan. I would definitely get it again on my next trip.
Very easy to use. Battery lasted a most of the day.
