Legal Information

Details based on the Act on Specified Commercial Transactions

1. Product prices

Product prices are displayed on the rates page:
https://www.japan-wireless.com/en/simcard

2. Payment date and method

Payment is made at the time of placement of order.
Payment is processed by using an e-mail account and the payment gateway such as Stripe.

3. Product delivery time

We will ship your order without delay so that it arrives by the date you requested to receive.
In the event of force majeure or other unforeseeable and extraordinary circumstances for which we are not responsible, such as business operational troubles and interruptions due to disasters or similar events, unforeseeable negligence on the part of the Company's delivery agents, disruptions or obstructions in traffic, or Customers' specification of inadequate shipping destination data or unfeasible time frames for delivery, we reserve the right to postpone delivery and/or performance of the service for a period of time equal to the duration of the disruption plus a reasonable start time to the extent that such circumstances prevent us from performing our obligations in a timely manner.

4. Matters pertaining to withdrawal of an application for a sales contract for products or specific rights or cancellation of a sales contract (the content of the special agreement, if any)

We accept all product returns during the requested receipt date, even where the product is not defective. We will bear the shipping costs where the product is defective. However, where a non-defective product is returned, we will refund the price after deducting a 1,000-yen penalty for cancellation of the contract after shipping.

5. Business operator name, address and phone number

Inbound Platform Corp.
5th floor, SW Shimbashi Building, 6-14-5 Shimbashi, Minato-ku, Tokyo 105-0004
Tel. (+81) (0)3-3437-3129

6. Where the business operator is a corporation who advertises in a manner utilizing electronic data processing systems: name of the representative (such as the vendor) or name of the person responsible for mail order sales.

Business manager: Yoshitaka Akiba

7. Application validity period, if applicable

Order applications are automatically canceled when we cannot establish contact with Customers for 10 or more days from placement of order.

8. Contents and amount of money to be borne by the purchaser, etc. other than the selling price and shipping

SIM cards, operation fees, shipping fees, etc. depending on the circumstances.
The monthly fees of data usage follow from the second month.

9. The content of any provisions concerning the vendor's liability for hidden product defects

We will replace manufacturing defect products as well as products that are damaged to unusable level during shipping, etc. Please contact Japan Wireless Customer Support by e-mail or phone to request replacement. Physical damage, water damage, and any other damage caused by Customer is not included in the above.
We accept returns within 3 days after the date we shipped the product.
Please use the return envelope included with the product to return the product.

The product can be returned or exchanged only when it is a manufacturing defect. Customers who do not wish to exchange the defective product will be refunded the price, but will not be compensated for any lost profits or other damages.
Physical or water damage, and any other damage caused by Customer is not included in the above.

We will pay the shipping costs for the return of defective products.

Please note that we do not accept returning of the products in the following cases:
*Products that have been scratched or otherwise damaged through no fault of our company.
*Products returned on or after the 15th days from the date on which we shipped the product.

10. The content of any special sales conditions (service provision conditions) such as limits on sales quantity

We accept orders from 1 item.

11. Business operator's e-mail address where sending commercial advertising via e-mail

customer@japan-wireless.com

12. Operating environment for using the software

To make calls, you need to install the designated IP phone application "050 Mobile" on your phone. Please download one that matches your phone's OS from the following URLs.

[iOS]
https://apps.apple.com/jp/app/050%E3%83%A2%E3%83%90%E3%82%A4%E3%83%AB/id1538392026
[Android]
https://play.google.com/store/apps/details?id=com.freebit.sim050

*Please make sure to consider your phone operating environment by each download page before downloading and make an informed judgement.

Credit card information is all we need

Fast and Easy to Order!

Cancellation

Depending on the time of the motnh, the date at which you cancel will have an impact on when it will be effectively processed.

Please be aware of the following before cancelling:

10 days or more before the end of the month: the following month won't be billed.
9 days or less before the end of the month: the following month will be billed.

Cancellation

Cancellation

The link to the cancellation form is included in the auto-reply email when you apply, as shown below.

Cancellation