Prompt and quick to reply on queries.

Reliable and efficient

Very easy to use, despite some little bugs and need to restart

It worked well and was easy to use.

Wireless hub arrived quickly and worked great everywhere. It was super easy to set up as well.

Excellent customer service and really convenient pocket WiFi.

I think this is the best value for money pocket WiFi service for me.

Never lose any signal even when I'm climbing Mount Fuji.. haha.

The battery last a very long time, I don't really use the provided power bank that much.

But avoid placing the pocket WiFi inside a packed bag, as it can overheat the pocket WiFi. Then only the performance will drop.

Do book your pocket WiFi in advance, at least 3days in advance. Or having the hassle to pickup from a different point. But they do provide a delivery service, but still a hassle if you have to wait for it.

We can just return the pocket WiFi at any mailbox, but I really do prefer a drop point at the airport like previously.

Overall I'm a satisfied customer

This was exactly what we needed while visiting Japan!

The pickup point was easy to find, and we god all the help we needed. Using the pocket wifi was easy, and it suited our need. Good battery length.

Good service while staying at japan. Recommended

Good experience with Japan wireless device. Very easy tu use and to return. I strongly recommend this service.