The wireless was delivered to me quickly. It was really easy for me to return it. Great to have English support.

Stable & fast, recommended

I ordered the pocket wifi to be used during the 2021 Olympic Games. It the pick-up and drop off worked super easy, you need Google translate on your phone to figure out how to get the pocket wifi started (as it's all in japanese), but it worked well, although the battery life is not optimal (the package came with a power bank though). Would definitely do order it again.

Thank you very much I love it I am please I really enjoy it i don’t what I will have done without it once again thank very y

Japan Wireless is my favourite Pocket Wifi Rental Service. Friendly Customer Support and it's very easy to extend the rental plan! Keep up the good work and thank you very much!

Very fast and reliable service, thank you.

So I usually walk about 10k steps a day at work, it is very tiring, and stressful sometimes. But when I went to Japan I got to enjoy the "Quarantine Period" which was 2 weeks of self-isolation. With my Premium Wifi, from Japan Wireless, I was able to pick up my rental from the airport, and have wifi access right away from the beginning of my journey. I stayed an additional 2 weeks after that, and the signal was spot on, and strong throughout my trip. Although the battery usage was higher in subways and on the train, it was still a reliable device, and I was able to use it almost every day without fail. I would bring an additional "external battery" in case you need to charge the device multiple times, that is my only advice. Thank you Japan Wireless for an awesome trip thanks to your service.

Great wi-fi, never any trouble!

We used it as our primary internet solution with my family during our stay in Japan.

Service was top notch and the help provided (only one issue during 10 months!) was very prompt and service was back up and running within minutes!

processing is so easy and it’s very helpful