Hotels
Airport Post Offices
Private residences
“in Japan”
Business/School Offices
Unlimited data
No speed restriction
Same-day shipping
to airport & hotel in Japan
Multilingual support
7 days a week
Your rental Pocket WiFi package includes the following items at no extra cost. A simple, easy to follow english setup guide is also provided to help you get started.
Step 1
Place your order for a Pocket WiFi before your trip to Japan. Complete your payment to confirm the reservation.
Step 2
Your device will be delivered to your selected location in Japan before your rental start date.
Step 3
Set up your Pocket WiFi in just a few minutes and enjoy unlimited internet during your stay in Japan!
Step 4
When you're done, simply drop the device into any postbox in Japan using the included prepaid, self-addressed envelope.
In order to make the pocket wifi rental booking process as easy as possible, we accept payments by credit card, PayPal, Google Pay or Apple Pay.
Your ordered item should arrive to your designated destincation prior to your rental start date.
(Except for the last minute ordering cases and unexpected conditions result traffic/delivery delay.)
Hotels
Airport Post Offices
Private residences
“in Japan”
Business/School Offices
Getting connected only takes 2 minutes ! After powering on your pocket wifi, simply follow the steps below:
A prepaid return envelope will be provided for free with your order.
You can return the device at any postbox in Japan. Simply pack the items and drop them by 3:00 PM the next day of the end of your rental period.
Yes. It’s truly unlimited and we do not apply Fair Usage Policy (FUP) caps or artificial speed throttling. You can use as much data as you want, all day. (Like any mobile network, temporary carrier congestion can affect speeds). If policy-based throttling ever occurs, we’ll credit your rental.
Pick up at major airports, or choose hotel/home delivery (arrives before check-in/departure). A prepaid return envelope is included—just drop it in any postbox in Japan. No paperwork, no counter lines. The delivery time might differ depending on your location. Then, proceed to the payment and we will send you a confirmation email. To save time in shipping out your portable pocket WiFi or SIM card, be sure to indicate your room number and the name used to make the booking. *We cannot deliver to an Airbnb. Please contact us so we can find an alternative.
Yes. Same-day airport pickup is available. For hotel delivery, orders usually arrive next day. If you’re not sure, contact us and we’ll confirm the fastest option for your area. If we receive the request before the shipment of your package, you won't be charged anything. However if you contact us after the package is already shipped, we can resend it for an additional 1,100 yen.
Yes—connect up to 15 devices at once (phones, tablets, laptops). Battery lasts up to 20 hours, and we include a free power bank for all-day use. The Gold Plan covers 100% compensation of all products and the fee of re shipping is free (Only if customers missed their pick up time. *Note re shipping is limited to one time).
You’ll get full-speed 4G/LTE with no throttling. It comfortably supports HD streaming, maps, and crystal-clear video calls. Actual speeds vary by location and time of day (just like any mobile network). You will automatically receive a return notification e-mail 2 - 3 days before the current rental-end date.
Please put the extension term into the extension form to be attached to the e-mail.
You can add Device Protection at checkout to cover loss or damage. Without protection, a replacement fee applies. If something happens, contact us right away—we’ll help you stay connected.
You have to drop your portable pocket WiFi router in the post box, by noon of the next day of the end of rental period. If you are late to return, you will be charged. Please make sure that you can drop it by the time, or extend your rental date in advance.
We do provide portable pocket wifi services in Korea. Please visit this website for more information. We are planning to announce our portable pocket wifi for Taiwan in the near future. Please stay tuned for that!