It was very easy to rent the device, and pick up at the airport. As advertised. They provide an envelope to mail the Wifi device back. There are Japan post office boxes at the airports before security. We always had internet connection while using the device and didn't have to access our wireless carriers daily rates for 4 phones since we had the Japan wireless device. It saved us $250 for 4 phones over 10 days. I would highly recommend it vs. paying International rates for Verizon's slower service.

Picking up and dropping off of our portable wifi was seamless. Connectivity and coverage was good.

The process was very user friendly. I booked online, picked up at the airport. The instructions on use and return were easy to follow and I returned at the mailbox in the airport. Charge held for most of the day, I rarely needed to use the charger but appreciated having it just in case. Will use again in the future.

This wifi works amazing and came I. Super handy while touring, plus you can’t beat the price!

It was my first trip to Japan (10 days in Tokyo) in March 2023. Not speaking the language and traveling alone, I felt so lost and worried. The Japan Wireless wifi hotspot was a godsend. It allowed me to always have internet connection on my phone and able to navigate and get the most out of my journey. I kept the wifi with me everywhere and was able to use Google maps to get everywhere I wanted to go. Picking up the hostpot at Haneda airport and dropping it back off was easy too. Thank you, Japan Wireless, for making my first visit to Japan wonderful!

If you are a traveler without international phone service or local wifi, this device is absolutely worth the small cost! We were traveling in Japan from the US and having wifi everywhere was so helpful for locating maps, transportation and where to find the best Ramen.

Product was excellent, very good WiFi connaection throughout entire trip no matter of my location. I will certainly use this again.

Great service and the Wi-Fi router worked well. Customer service was friendly and quick to help. The Wi-Fi router had some issues in crowded areas but most of the time it worked perfectly.

Very useful when you travel to Japan.

This was the perfect connectivity solution for my family while in Japan. It was incredibly easy to get, set up and use for the duration for our trip, and it never got even close to low battery. Highly recommend.