It was nice to use your smartphone without limits (just like you would do in your hometown). I ordered it online through Japan wireless because the first days we didn't had internet...it was a hassle to look up where you could hire this thing (and ordering through japan wireless was delivery on the next day at your hotel). So tip for people that are already in the city (if you didn't pick up at the airport) you can order a Japan wireless and get it delivered to your Hotel...that's very convenient...also you don't have to be physically there. The package will get delivered at the reception desk and you can pick it up at any time.
we used Social media, Googlemaps to search our sightseeings, looked things up if we wanted more information, used Google translate to employees that do not know english

We travelled from Osaka, Kyoto to Nagoya and had no problems with connecting to wifi.
the only downside is the battery (10 hour-ish) but they give you a free battery charger so you can extend it at least for a couple of more hours. So in my opinion 10 hours is not enough...you start your day in the morning and won't come back to your hotel probably till the end of the evening (so that is 12+ hours away). but the charger does the trick...

Returning the item is also easy. just post put it in the envelope that came with your package and seal it (throw it in a post box). they are everywhere in japan (little red post boxes)...you can also mail it at the Airport (Kansai, Osaka).

All in all i would recommend these small pocket wifi devices because you just don't want to hassle around with free wifi. Translating and initiating Google maps is what you really need during a vacation!

It was an extremely handy tool to use during our trip to Japan. It even works better then most hotel WiFi.

It s a vero good pocket

Very easy to order the WiFi pocket

Ordering, Pick-up and drop-off was extremly easy. The Information about Pick-up and drop-off was simple to follow. The router worked great and we (4 devices connected) had always access.
Next time in Japan I already know what I will do!

Good experience for reserving device

I've been to Japan 4 times, and I've always ordered your wifi. It always works great! This last time it didn't work 100%, because the battery wouldn't re-charge de mobile-modem. Something wasn't working right. Overall, it's still a good product and service.

Could not have imagined having our trip without it! The speed was not as fast as promised but still fast enough.

We are in japan right now and with this pocket wifi, travel around the country is very easy. Thanks again for this excellent service!

Got it delivered to my hotel. Set up was a breeze. I sent back the products in the return envelope and gave to my hotel to send back. Only complaint was that the battery pack would only charge for 20 min max. Luckily I brought one from home. Would definitely use this service again next time!