1st time in Japan and this pocket Wi-Fi was a must in helping the 3 of us get to events and back to the hotel. Great price, unlimited use, backup battery. My only complaint was the pickup at the airport. Needs better instructions on where to pick up (e.g., postal annex on 4th floor at Japan International Airport). We went to a Wi-Fi stand at the 1st floor upon arrival and the rep sent me to the information booth. Took her 20-mins. to figure out where to go and she just said "4th floor" b/c her English was limited. Went to the 4th floor looking for a Wi-Fi booth, but there was none. Our tour guide found me and told me it's at the postal annex. DUH! Huge headache on pickup so better instructions are needed. Other than that, lovely product. Just seal into an envelope for return in their postal system. Would definitely purchase again. Thanks.

From picking up at the airport and bring it back there in a mailbox everything worked fine. Easy to order and no problemes anywhere during my stay.

Great device! Small, good battery (about 10 hours), decent range (about 15-20 meters). We do not know if they Tokyo infrastructure interferes with the speed, but we are constantly at 20-30 mbps. Not an issue for us but may be for others. Other than that, great device! Would definitely recommend.

Works great, no problems.

The wifi was great, the extra battery was handy and the airport pickup and prepaid postal return were painless!

Good Service

While I found the WiFi functioned well, often it would not last for the entire day and the extra battery did not recharge the phone. While I tried different wires, it seemed the problem was in the additional battery. So often we would have to return to our hotel to recharge the WiFi unit itself. We found this frustrating and time consuming.

Good device, easy to use and without a single problem.

Battery lasted all day, no GB cap, fulfilled all my needs. Would recommend.

We used this and it was a life saver. Allowed us to be connected 24/7. Service provided was great. And customer service really helpful. Recommend it to anyone.