The service was excellent and it's was very easy to pick up and return.

Easy and no problems

Everything worked as promised, appreciate also the return process which was very smooth.

Great service and coverage at a very good price.

Very easy procedures! Would use their service again

Awesome service always

Very convenient to use

I pre-ordered online, picked up at airport kiosk, instructions were contained within. We travelled from Toyko to Kyoto to Hiroshima to Hakone and other spots with good service. We dropped off the unit & charger in the prepaid Postage envelop at a post box in the airport. Received good communication back that the unit was successully returned. This was well worth the money. Would recommend Japan Wireless to others travelling Japan.

Very convenient from pick up to return.

An absolute life saver when visiting Japan, I rented one 10 years ago the first time I visited and did the same again this time because of how easy it was.
It was delivered to my hotel, and it was a really easy process to post it back on the last day of my stay.
I was staying in Okinawa so it wasn't sent with the battery pack, but this was explained to me in advance.
Excellent customer service 😊