No, you can only use data with a pocket WiFi. However, you can use video messaging apps like Messenger, Skype, or Google Hangouts as alternatives.

The battery life is approximately 4-8 hours of continuous use, but can be extended by using the "automatic WiFi switching off system" mode. A power bank is also provided with your order.

We offer insurance for damage/loss (88 yen per day) to limit compensation charge to 11,000 yen. Without it, compensation is 44,000 yen.

Please check the service map for your destination onhttps://www.softbank.jp or contact us.

Yes, an instruction manual on connecting to the Internet and troubleshooting is included. If you need assistance, please contact our customer service (cs@japan-wireless.com).

The package includes a mobile WiFi router, AC adapter, USB cable, extra battery (not included for Okinawa deliveries due to airfreight restrictions), instruction paper, and pouch.

Yes, you can extend the rental period. You will receive a return notification e-mail 2-3 days before the end date. You can extend by filling out the form attached to the e-mail.

No, our pocket WiFi can only be used in Japan.

Yes, our mobile WiFi supports all devices that have a WiFi feature.

Yes, the Super Long Plan is available for 6 months, 1 year, and 2 years. Choose the "Super Long Plan (Premium Wi-Fi)" when ordering.

Yes, monthly payments are available for the Super Long Plan.

No, payment is only accepted by credit or debit card for the Super Long Plan.

The billing date for the following month will be the same date as your rental date.

Yes, but there is a 10,000 yen early termination fee if you cancel before the agreed date.

Yes, you can. We recommend you to use a pocket wifi device with unlimited data if you plan to talk long.

No, our prepaid SIM card only provides data service. You can use video messaging apps as an alternative.

Most do as long as it's SIM-free. Please check compatibility before purchase. We don't accept cancellation if the SIM card doesn't work with your device.

No activation needed. Pre-activated SIMs will be sent, just check APN settings using the instruction manual provided.

You can check how much data traffic you used by downloading dedicated apps beforehand.

Yes, please contact us ASAP. We will do our best to assist you.
*Please note that it takes 2 - 3 days to deliver the package to Kyushu, Okinawa, and Hokkaido.

We ask for at least 3 days prior to pickup date. If less, contact customer service.

Yes, if you return the pocket wifi before designated date, we will refund the remaining days.

No, you can use VISA, AMEX, Mastercard, Apple Pay, or Google Pay.

Please cancel via the contact form as soon as possible. We will send a refund to your credit account via Paypal or Stripe (Payment gateway) within 10 days.
Kindly be reminded JPY1,100- will be charged to you as a Shipping/Retrieving Fee when your cancellation request was received after the shipment of your package.

Packages arrive 1 day prior to your designated location with 3 days of advanced order. Exact time is difficult to promise as shipping is outsourced to shipping companies.

Simply go to post office or counter with your tracking number and passport/ID.

It depends on the business hours of the post office or counter. If arriving less than 2 hours before closing, it's recommended to get it at your place of stay.

Drop in any post box in Japan by 3:00 pm the next day after the end of the rental period. Late returns will be charged.

Yes, at any post box in Japan. If you forget to return it and have it in your country, please contact us immediately and send it via ESM, Fedex, DHL. You will be charged for the delayed period.

Please contact us immediately, and send it to address below by ESM, Fedex, DHL or faster methods. We are sorry but we will have to charge you for the delayed period. Please wait for the new bill and make the payment.
Our office address: Japan Wireless Delivery Center (Put your order # : Axxxxxx), 4th floor, SW Shimbashi Building, 6-14-5 Shimbashi, Minato-ku, Tokyo 105-0004

Postboxes are available at each airport.
For return-mailing from your departing airport postbox, please check the location maps are as below.
Airport postbox locations

The instruction paper, "How to set APN," should have been provided with your prepaid SIM. Please check the package again. To set the APN, simply open the settings on your device and enter the required information.

The instruction paper“Let's get connected”should have been provided with your Mobile WiFi device. Please check the package once again.
Your router unit only needs to be powered on to start using. Select your unit's SSID from the WiFi list and enter your Security key as your password.
*SSID and Security are shown on the label by your router screen.

Please contact us immediately, and we will provide you with the procedure for obtaining a replacement.

Call or email us immediately. We will deliver a new package to another destination in exchange for an arranging fee of JPY 1,100. Please let us know your hotel or accommodation address within 3 days. After confirming your accommodation information and receipt of payment, a new package will be shipped.

Yes, you can access the Internet from the top of Mt. Fuji with our Wi-Fi router.