Pocket WiFi Rental<br>SIM Sales in Japan

Pocket WiFi & Data Sim Card: FAQ

What can we help you with?

Can I make or receive phone calls using a portable pocket WiFi?


No, you can only use data with a portable pocket WiFi. However, you can use video messaging apps like Messenger, Skype, or Google Hangouts as alternatives.

How long does the battery last on a portable pocket WiFi router?


The battery life is approximately 4-8 hours of continuous use, but can be extended by using the "automatic WiFi switch off system" mode. A power bank is also provided with your portable pocket WiFi.

What happens if I lose the portable mobile WiFi router?


The Regular Plan covers 50% compensation of all portable pocket WiFi products. The Premium Plan covers 100% compensation of all products and the fee of re shipping is free.
(Only if customers missed their pick up time. *Note re shipping is limited to one time).

What's the Wi-Fi coverage area for a portable pocket WiFi?


Please check the service map for your area at https://www.softbank.jp or contact us at customer@japan-wireless.com.

Is an instruction manual included with the portable pocket WiFi package?


Yes, an instruction manual on connecting to the Internet and troubleshooting is included. If you need assistance, please contact our customer service (cs@japan-wireless.com).

What's included in the portable pocket WiFi package?


The package includes a portable mobile WiFi router, AC adapter, USB cable, extra battery (*Note extra batteries are not included for Okinawa deliveries due to airfreight restrictions), instruction paper, and pouch.

Can I use the portable mobile WiFi router outside of Japan?


No, our portable pocket WiFi can only be used in Japan.

Does the portable mobile WiFi support smartphones and tablets made by overseas manufacturers?


Yes, our portable mobile WiFi supports all devices that have a WiFi feature.

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English Speaking Staff, 7 days a week