I had no issues with my device in Japan. Company mailed my device to my hotel. It was easy and convenient. Someone in my group ordered a device from them and they did not get there’s till two days later because there was a mix up. All rooms were booked with the same names and the company thought it was the same person.

excellent!

Great WiFi service. No issues during my 5 day trip in Tokyo. Would definitely use this service again.

Thanks!

We were in Kyoto, Toyoma, Kobe, and Osaka for 20 days. This pocket WiFi we carried provided good reliable services. Highly recommend!

Delivery to the Kansai Airport post office with a pre-filled and stamped envelope for return.
Sufficient time for the day, good reception even indoors and on public transport.

Best decision to go with Japan Wireless easy and very reliable had no problems easy to use and the price was great

Japan wireless were quick with sending the router out despite ordering last minute before our trip. We collected it at our hotel where they shipped it to. Set up is hassle free and easy to use. Their customer service is fantastic with quick responses by email. We had coverage throughout the whole trip with fast internet all the time. Definitely recommended!!!

Great to have such a fantastic product which gave us consistent access to WiFi!

Easy airport pickup and drop off, reliable connection, and the battery can actually last an entire day (I did turn it off every time I charged it at night). The tracking number was very late because they were apparently shorthanded, but they were nice even when I was being impatient and the package did arrive at the airport before we landed. We were able to enjoy our trip with a lot of thanks to the connection the wifi provided!