Our pocket WiFi was waiting for us at the hotel and it was easy to turn it on and connect to our phones. I don't remember ever losing coverage.
I did email the customer support with a technical question on the first day (of 12), that they never replied to, but we managed to figure it out on our own, so all was good in the end.

Excellent Connection all over Japan

Could not ask for more. Travelled with family to Japan. The hotspot was waiting for us at the hotel when we arrived. So simple to use. And postage paid envelope made return easy. It was so simple, inexpensive and convenient. I cannot recommend highly enough.

There's a lot to love about the mobile wifi, namely the price point and the generous amount of data per day. Speeds were also very fast, if not faster than back at home. There were a few instances of throttling but that was mainly due to interference. Portability was also good but the device did warm up a fair bit. The battery life was also more than generous given we were out on the street for hours at a time; it's why I kept a power bank on me while out and about. Overall, I was happy with this mobile wifi and I'll definitely choose Japan Wireless the next time I visit Japan

From order to pick up, transaction was seamless. Instructions were clear and with pictures so you will not waste time looking for the pick up booths and mailbox for returning the parcel. Connecting was easy and signal and speed was reliable. We were travelling from Tokyo to Kyoto to Osaka and Kobe, no problem with signal and coverage. Will definitely use this service again on my next trip to Japan.

So easy to pick up, use and return! Even comes with a battery pack so multiple users can connect to the wifi the whole day! Works even in subways. Thanks, Japan Wireless!

Very efficient and network coverage is every place i travel

Quick, easy, reliable!

We will use it for all future trips!

The WiFi worked wonderfully for both my phone and my laptop. I was able to access my messages and stream video almost anywhere. The pick up and drop off were easy too. I would recommend getting a hotspot like this for any traveler.