I've used Japan Wireless many times now because although my US-based phone does include international service, having a portable wifi router fills in the gaps when my cellular carrier isn't enough. This is especially useful when using maps because you really need a faster connection that my international service can't always provide. Pick up and drop off is really easy, and I have used the delivery service as well. I've used other pocket wifi services and found that for the price and data transfer speed, Japan Wireless is the best deal. Customer support is also excellent! I've had quick responses to emailed inquiries with no communication issues.

did not experience any connection problem at all

The pocket WiFi was waiting for me at my hotel when I checked in. Setting it up with my and my partner’s devices was a breeze. We charged the device every night and it never failed us. Return was simple, mailing it back in the post envelope provided. Highly recommend!

Easy pick up and drop. Long lasting batery.

Would have been lost (literally) without the portable wifi while in Japan. Transaction was easy - pick up and drop off was no problem at all. Thank you!

It was very usefull, we could have internet everywhere

WiFi works everywhere. We traveled to Okinawa, Sapporo and works perfect on each place.

it worked but we got a problem at the end of the stay who got solved after contacting the customer service.
It was a nice experience anyway.
Merci beaucoup !
Warm regards
Antoine Kitsune voyage

so convenient and comes with a portable charger. the sim wifi sometimes can be inconsistent but i never had any issues with this pocket wifi device, even in subways.
thank you!

Flawless performance. Internet speed was excellent and we had signal all the way, wherever we went. If I ever come to Japan again, I will use Japan Wireless!