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条款

我们相信自己在日本提供的是最高性价比服务。若在预订后 48 小时内，你发现同等服务的更低价格，我们将退还差额。

只需发送邮件至客服团队，附上公开优惠链接及你的订单信息。经核实后，我们将退还差额至原支付方式。

We understand that plans can change!
We aim to provide a flexible cancellation process to give you peace of mind before your trip.

Our Policy

1. Pre-shipment Cancellation

   Cancellations made before the device is dispatched (at least 3 days before your start date) are fully refundable.

2. Post-shipment Cancellation

   For cancellations made after dispatch but before the start date, a handling fee of 1,100 JPY (tax incl.) per unit will be deducted from your refund.

3. Rental Adjustment

   If you need to shorten your rental duration prior to the start date, the difference in fees will be fully refunded.

To request a cancellation or adjustment, please email our support team with your booking details, and we will process your refund to your original payment method.

若设备罕见出现故障，我们将迅速为你免费恢复网络连接。

解决方案

1. 立即发送免费 eSIM

   为确保旅程不中断，我们会立刻向你发送免费的 eSIM，让你在等待替换机期间继续上网。

2. 免费替换路由器

   替换路由器将免费寄出。

   • 东京、大阪、名古屋地区：当天或 24 小时内送达。
   • 北海道、九州及其他地区：两天内送达。